Privacy Policy

1. Introduction
Welcome to Kasia’s Stone Art Eshop. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you visit our website and use our services. We are committed to safeguarding your data and ensuring transparency about how it is handled.

2. Information We Collect

Personal Data: When you place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, shipping and billing address, phone number, and any other information you voluntarily provide.
Technical Data: We automatically collect certain information about your device and browsing actions, such as IP address, browser type, operating system, pages visited, and referral/exit pages. This may involve the use of cookies and similar tracking technologies.

3. How We Use Your Information

Order Fulfillment: To process and deliver your purchases, communicate order status, and handle returns or exchanges.
Customer Service: To respond to your inquiries, requests, or support needs.
Improving Our Services: To analyze site usage, optimize our website experience, and personalize content.
Marketing Communications: To send you updates, promotions, and newsletters if you have opted in. You may unsubscribe at any time.

4. Sharing Your Information
We do not sell or rent your personal data to third parties. We may disclose your information only:

Service Providers: Such as ACS Courier for shipping, and Viva Wallet for payment processing, on a need-to-know basis to fulfill your order.
Legal Obligations: If required by law, regulation or court order.

All service providers we work with are contractually bound to protect your data.

5. Cookies & Tracking Technologies
Our site uses cookies and similar tools to:

Enhance site functionality and remember your preferences.
Collect anonymous analytics to understand how visitors interact with our site.

You can manage or disable cookies through your browser settings; however, this may affect site performance or your ability to use certain features.

6. Payment Security

Credit/Debit Card: All card transactions are processed securely by Viva Wallet. We do not store any card details on our servers.
Bank Transfers: You may pay via bank transfer; we only collect the details necessary to verify your payment.

7. Data Security Measures
We implement appropriate technical and organizational safeguards, including:

SSL encryption to protect data in transit.
Firewalls and malware protection on our servers.
Access controls and strong password policies for our administrative systems.
Secure hosting with encrypted databases.

8. Your Rights
Under applicable data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at the address below.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. Continued use of our site after changes constitutes acceptance of the revised policy.

10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please email us at:
info@kasiastoneart.gr